Need to Return a product?
We'll need the following information to deal with your return:
-
Authorisation No. Customer name & address
- Invoice number if applicable
- Item serial number(s)
- Nature of the problem
Returns
In case of faulty products please contact DJS Tackle
immediately. All damaged goods or discrepancies must be notified within 48
hours of receipt, and damaged parcels must be signed as damaged at time of
delivery. When returning products please contact us first for a return
number and agreement for the return.
All products must be returned within 14 days of
notification for replacement,
repair, credit note or refund. Failure to return a product within 14 days
will result in a credit note being issued to the value of goods only. If
products are not returned within 20 days of notification, permission must then
be obtained for the goods to be returned. A full credit note may not be
available. You are responsible for taking reasonable care of the goods
while in your possession and for the cost of returning them to us safely, by
registered post as we cannot be held responsible for lost items. If you
are unable to do this we can organise collection of our goods which must be
authorised by ourselves subject to a £15 Mainland UK administration charge to be
paid in advance. Non UK administration charges will vary. If you
would like us to replace the goods with another size or colour, we will charge
carriage on the replacement.
A refund will only be offered once goods are check and
deemed to be in an unused and saleable condition. All products must be
returned in the original packaging. Packaging boxes must also be in the
same condition as when received. Refunds are granted at the sole
discretion of DJS Tackle.
We will not be held
responsible for the cost of
any returns unless specifically agreed with us. Shipping or returned
charges are not refundable. The delivery cost (also applicable to orders
placed over £100 free carriage option) and any credit card / Paypal charges are
not refundable and these will be deducted from your refund along with any
administration charges applicable. Returns over the 14 day return period
are also subject to a 25% handling charge.
PROMOTIONAL ITEMS / EX-DISPLAY / SECONDS.
Any
DJS products purchased via a promotion or discounted value are non refundable.
A credit note will be issued unless specifically authorised by DJS Tackle.
Ex-display
/
Seconds
/ End of
Stock
items
are non
returnable.
These
are sold
as
described
and are
non
refundable.
Other manufacturers products purchased via DJS are covered via the manufacturers
guarantee.
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